Consumer Services

The In-Home Supportive Services (IHSS) Public Authority of Marin plays a key role in helping people who require some type of in-home support (consumers) to remain at home to find an appropriate caregiver (provider). Even when using our services, the consumer retains the full right to hire, supervise and fire the provider.

Consumers can greatly benefits from having the Public Authority Registry refer qualified providers to them. However, consumers are under no obligation to use providers referred by the Public Authority. If a consumer elects to use our services, we can help by:

1. Referring qualified IHSS providers who have     been selected to match the consumer’s     needs
2. Giving tips and tricks for interviewing and     selecting the best provider
3. Offering provider orientations to help the     IHSS provider better understand the process     and how to be a better employee
4. Offering ongoing information about how to     continue to have the best relationship     possible with the provider
5. Helping to resolve disputes with providers     when needed
6. Offering training classes to IHSS providers to     help them continue to improve their skill

Consumers who would like providers referred to them are required to participate in the intake process at the Public Authority. One of the Registry professionals interview the consumer and make note of the consumer’s needs and preferences. The Registry Specialist adds the consumer’s data to a confidential and proprietary Registry database which is used to help match them with the most appropriate providers. As noted under Overview of Provider Screening Process, the Public Authority carefully screens and evaluates all prospective providers before referring them to consumers.

Once a consumer on the Registry is ready to interview providers, he or she can request a list of qualified providers, and Registry staff will send a list of eight prospective employees and Interview Techniques [link to Interview Techniques] for tips on how to select a provider. Then, the consumer can call each one to arrange for a phone or in person interview, and select one or more to hire.

We can help ensure the consumer properly completes all needed paper work to get the IHSS provider paid on a timely basis.

Consumer FAQ
For frequently asked questions about our services to consumers, please click below

Consumer FAQ

Referral Form
Click below to open the Consumer Referral Form

Consumer Referral Form

If you would like to make use of our services, read more on this website or give us a call at

415-499-1024

We look forward to helping you get the best possible in-home supportive services

How to hire and supervise your In-Home Supportive Service Provider

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